COVID-19 Updates

WHAT WE CONTINUE TO DO AT VK DELIVERY TO KEEP YOU SAFE

At VK, we have made many changes at our stores to help keep our customers and employees safe.  We continue to evaluate our policies and make necessary additions and changes as the situation evolves and we learn more.  Currently, this is how we handle COVID-19 protocols at all VK locations: 

  • Require employees to have their temperatures taken and pass a detailed wellness check before starting work. Employees must honestly answer “no” to all COVID-19 symptom and close contact questions asked on the wellness check.  
  • Advise employees to stay home if they are not well and to seek medical attention.
  • Mandate that all employees self-monitor, speak up and go home if they are feeling unwell at any time during their shift.
  • Mandate that ALL customers and employees always wear face covering masks while on ANY VK premises. Masks must cover both the nose and mouth. Face shields without masks are not allowed.
  • Limit the number of individuals inside the office.
  • Enforce social distancing of 6 feet minimum.
  • Install plexiglass barriers within our office spaces.
  • Increase routine cleaning and sanitation of high-touch areas.
  • Continue to educate our employees and stress the importance of acting cautiously and conservatively when not at work by wearing masks when around others and avoiding closed spaces, close contact, and crowds.

COVID-19 POSITIVE CASE PROTOCOL

At VK Delivery, we continue to believe that the strict safety policies and protocol we’ve put into place have helped keep our customers and employees safe.  However, in the event that an employee should test positive for COVID-19, we are prepared to follow the steps below:

  • Interview the employee involved to get more information (date/time last worked, all areas worked) and identify possible close contacts at the store.
  • Contact the Department of Health to confirm the positive test result and communicate details about the situation so they may provide guidance and begin contact tracing.
  • Notify all employees of the situation.   Require that close contact employees self-quarantine and test immediately.
  • Notify anyone else who may have had close contact with the employee, with assistance from the Department of Health.  Request that close contact individuals self-quarantine and be tested.
  • Determine if all employees should be tested.
  • Schedule cleaning and sanitation by a professional sanitation company.  Determine if store should be closed for the cleaning and sanitation and when it will re-open.
  • Provide all information about situation to management, store employees, and main office support staff to help answer customer questions.

If there is anything you think VK Delivery could do to better the situation, please feel free to contact us at info@vkdelivery.com or call us at (604) 521-7191.